Our Policies
Satisfaction Guarantee
Your happiness is our goal. If we ever miss a spot, please let us know within 24 hours of your service. We will happily send a team member back to your home to re-clean the area to your satisfaction at no additional cost. We won’t rest until your home is sparkling.
Bookings & Cancellations
To confirm bookings once the quote or proposal has been accepted, we do require a deposit of $50.
Clients must provide at least 48 hours notice for cancellations.
If less than 48 hours notice is given, a cancellation fee of $50 may apply.
Payment Obligation
Payment is due upon completion of the service.
Late Fee: If payment is not received within 24 hours of the service date, a late fee of $25 will be added to your invoice.
Service Suspension: We reserve the right to stop future cleanings if your account is more than 7 days past due.
Collections: You are responsible for any and all costs, including legal and collection fees, if your unpaid balance is sent to a collections agency.
Supplies & Equipment
Apex provides all cleaning supplies and equipment.
Health & Safety
The Client must provide a safe working environment and access to the property. Any hazards (chemicals, pets, alarms, restricted areas) must be disclosed in advance.
Liability
Apex will take reasonable care in providing services.
Apex holds public liability insurance of $5,000,000.
Apex is not responsible for pre-existing damage, wear and tear, or items not disclosed as fragile.
Any claim for damage must be reported within 12 hours of service to info@apexprofessionalclean.com
Termination
The Client or Apex may terminate an Agreement with 7 days written notice. Any outstanding payments will remain due.
Confidentiality
Apex guarantees to keep all client information, security codes, and personal details strictly confidential.
